Nitish Kumar's Blog

Layman's take on technology | Doesn't need to have a super brain | Just do your bit

Layman’s take-Solving Nokia N8 hard reset simplest possible way

with 76 comments


Update: Thanks to @duggalsunil for bringing this new post in reference of the issue in my notice. Its seems that N8 Hard Reset issue is a non-issue now and after hard reset/ 3 finger reset, one can easily restore Ovi Store etc by just checking into SW Update. If one gonna try the same, then please update me with your experience.

Qt while being core of upcoming awesomeness on Symbian, been a problem for it at the same time due the transition/development phase of tech as of now and one of the biggest issue been Nokia N8 Hard Reset. Let’s share my own experience about the same and the easiest solution around the same issue with official means.

After getting assurance from a few of blogs and official words, a few of us started getting convinced that Symbian^3 PR1.1 finally came to resolved the infamous Nokia N8 Hard Reset bug, but still many like me didn’t went for trying the same myself and last night it came out to be that we were right.

hard-reset-nokia-N8 Factory reset

While common sense said that if in place of going through the unofficial three finger hard reset, if one goes through the official factory reset (I added Delete data and restore), then it should not brick the phone, but thanks to transition phase and under development Qt, common sense doesn’t apply here.

I did choose the second path and ended with around 193mb+ free space in my C: drive (too good), around 14gb+ in mass storage. Happy bunny!!! but then I was greeted with few of the following symptoms …

  1. Just an Ovi Store link than the app and the downloaded sis fails to install
  2. All the premium contents like pre-loaded videos are no more available (I backed them up already)
  3. Ovi Maps Check-In resulting in System Error

It didn’t took second to me for understanding that this is the classic case of what we Nokia N8 owners were already aware of, but I was intentionally doing so ….

 


Solution

The issue was … missing Qt runtime and solution was already available from official source betalabs (Bubblelock section), downloading and installing QtDowngrade.sis and installing the same on c:\

A simple restart and I was able to install Ovi Store now as the sis file did restored the Qt version to the last stable version as came with PR1.1. But there was still something left … Ovi Maps checkin, which was still giving System Error. Solution was again a simple one, downloading the latest beta from Ovi Betalabs and install the same to overwrite the current version in phone as of now, but don’t forget to get a GPS lock via the old maps for once to get the folder structure ready for upgrade.

The final step in my case was downloading the maps data for India (around 252 mb) on phone and my Nokia N8 was again like a new one.

And yes! at the end, uninstall Qtdowngrade from Application Manager.

Did I wrote some long list of steps? Does it look like some lengthy solution?

 


Obviously this method became a possibility after initiative from awesome Betalabs developers only, but this effectively removes the scare from those phonix methods or reflashing the devices. I am sure, many might wanna try this with their N8 now. I will suggest you to take full backup of each and everything from your phone and only then going for it.

Note that this method is still for only those people, who know their stuff or those who are already left with a bricked phone or a phone with very less phone memory. Try at your own risk.

I cooked my “Ice-cream” in “Oven 3.000.97.2”.. buttery smooth water on the floor now. Last time, when I fried “pastry” on “red burner 2.96.007” then still there were issues related with Voo Doo magic. But no more…. :)

We all slowly getting used of reading such tweets on twitter now days with rising love for fruits all over and in the same time, we were blaming the “dead” symbian (with millions sold devices in last few months only) for the infamous Nokia N8 Hard Reset bug. Grow up! its just like any other platform … you have a simple cure now.

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Written by Nitish Kumar

February 26, 2011 at 1:30 am

76 Responses

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  1. i have already tried the steps above after the three finger reset and they dont solve the Ovi store problem.

    Will check these after the factory reset method and see what happens :-)

    sunil

    February 26, 2011 at 1:57 am

    • Sunil,
      Are you sure that you tried the method I mentioned here? As the Qtdowngrade.sis just recently appeared to restore the PR1.1 version of Qt. Should work, at least working with me and a few other friends, I tested the same with

      Nitish Kumar

      February 26, 2011 at 2:19 am

      • hey nitis …please forward me the pre installed content on ripun.sood@gmail.com

        I lost all those :-(

        Ripun Sood

        October 17, 2011 at 10:27 am

        • Preinstalled content?  Hard reset means loosing stored certificates. For apps, you can try flashing via Nokia Care Suit 

          Nitish Kumar

          October 17, 2011 at 10:45 am

  2. does it solve the 3 finger reset also?? i did not know that because there are some files on the mass memory that are erased by this 3 finger method and it can be solved using reflashing only

    sunil

    February 26, 2011 at 3:58 pm

    • Sunil,
      Files will be removed by using 3 fingers reset or using factory reset with delete data option. The method I given here deals with issue related to Qt and missing Ovi Store etc. This is for people, who wanna get back their N8 like new means with more space in phone memory.

      Before doing so, obviously one needs to backup all the data from mass storage and need to keep in mind that he might loose the access from all DRM content.

      And yes! if you talking about Qt runtime and related files, then this method will resolve the same issue

      Nitish Kumar

      February 26, 2011 at 5:14 pm

  3. After hard rest anybody tried the software update to restore Ovi store?I opened a thread with nokia ovi store discussions and the last update says this method solves the ovi store issue.

    n8kwt

    February 28, 2011 at 9:04 am

    • I have already tried the same. Doesn’t solve

      Nitish Kumar

      February 28, 2011 at 9:11 am

      • i did a hard reset using the 3 finger method and then in software update it shows ovi store of 15MB. I downloaded the same and was able to login/browse/download apps

        sunil

        March 2, 2011 at 3:55 pm

  4. Strange, somebody even confirmed the same. I Think many confuse between normal reset and hard reset. Anyway thanks for the update Nitish.

    n8kwt

    February 28, 2011 at 10:03 am

  5. OMG without all these issues cited before, couple of days back i did this hard reset but nothing lost nor gained. But to restart/reset the device i did this.
    Thanks.

    Shivaram Krishnan

    March 1, 2011 at 6:24 pm

  6. I own a Nokia N8-00, I was unable to send text messages….it was being sent before..but all of a sudden messages started getting stuck in the outbox and are not being sent, I get a message in outbox..resend at “after 3 mins” …the time keeps increasing.

    i did factory reset tht did not help me ,also tried the re install software no luck then
    i did a hard reset using the 3 finger method now my sms problem solved :)
    and then in software update i got ovi store of 15MB. need to install ovi store i ll later install ovi store no wifi now :(

    Pradeep

    March 2, 2011 at 6:35 pm

  7. Hi Nitish i have an n8 and i am unable to get the nokia social widget, after a hard reset, please advise.

    Gurmeet

    March 8, 2011 at 11:31 am

  8. Hi Nitish, I have tried most of these update links, even the latest nokia social update from nokia betalabs. It always shows ‘unable to install’. And i am able to install nokia social via software update only, not with these downloaded .sis files of social, after i uninstall it. I lost the nokia social widget after a hard reset of my n8. Any other cure for this? thanks.

    Gurmeet

    March 26, 2011 at 1:21 am

    • You need internet connection on your cell for the smart installer

      Nitish Kumar

      March 26, 2011 at 6:00 am

      • I already have the internet connection, gprs edge as well as broadband via wifi

        Gurmeet

        March 26, 2011 at 1:00 pm

  9. Hi Nitish…I wonder (after hard reset) what happen with other app. Like web tv, quickoffice (would be the new version with editing capability), topApps, youtube,ovi music, ovi maps will installed outomaticly? Is the media app. Like camera photo,video,music player and fm radio will work properly?

    Guweh

    March 30, 2011 at 12:11 pm

    • You wil loose default channels from tv app, office wil work properly though all third party app will be removed.

      Nitish Kumar

      March 30, 2011 at 12:34 pm

  10. Then…how to get default tv web and the third app? I want after doing hard reset I’ll get all nokia app like the first time I have it..like brand new

    Guweh

    March 30, 2011 at 1:17 pm

    • All are available in ovi store but easiest way is to take gul backup from pc and then restore it after hard reset via that

      Nitish Kumar

      March 30, 2011 at 1:19 pm

  11. Ok Nitish..thank’s 4 the enlightment I’ll tell how the result of my hard reset later.

    Guweh

    March 30, 2011 at 1:33 pm

  12. Btw…how to take gul backup from pc and restore it? It’s need ovi suite or other program? I’m newbie with kind oh this

    Guweh

    March 30, 2011 at 1:43 pm

    • Ovi suit. Get 3.1 version from nokia betalabs. 87 mb around. Wil ask you to make a nokia account first. Register and enjoy

      Nitish Kumar

      March 30, 2011 at 1:54 pm

  13. Hi Nitish.. After thinking long time I’ve decided to cancel hard-reset of my N8. I don’t need the hard-reset right now. Bcoz my phone is just fine.
    My purpose to hard-reset is to refresh & freed up the phone memory storage by cleaning it from junk file.
    If you have any suggestion how to do that I’ll be appreciate it.
    Thank’s for the answer all of my queation, God Bless you.

    Guweh

    April 2, 2011 at 11:39 am

    • I tried that way but that’s more risky and not a reasonable solution unfortunately.

      Nitish Kumar

      April 2, 2011 at 11:44 am

  14. What happen with that way? What’s the risk is? Tell me pls..

    Guweh

    April 2, 2011 at 12:00 pm

    • First of all, there are no.specific folders that you can go into and.delete things like temp folder of wibdows. Long machine kind of names, you dont know whats important N whats not.

      There a few softwares that claims to do the cleaning, i even tried but didnt got even a few mb free. So that way was doing nothing for me

      @nkumar_

      Nitish Kumar

      April 2, 2011 at 12:04 pm

  15. So the hard reset is the best way to refresh & freed up the phone memory storage but Someone said that we’ll lose mobile online certificate from nokia,is that true? How cover that?

    Guweh

    April 2, 2011 at 12:13 pm

    • Hmmm which certificate you need? After hard reset, Nokia messaging working, ovi maps working, ovi music after login password working..updates are coming.. Nothing i think get missed

      Nitish Kumar

      April 2, 2011 at 12:17 pm

  16. I don’t know what certificate it is,but it says original from the Nokia factrory.
    If it so I’ll consider it again.
    I just want to becarefully, I don’t wanna feel regret at the end

    Guweh

    April 2, 2011 at 1:19 pm

  17. Ok !!!! So….. Here it is after a long long research i have come to end to solve all these problems everything…….may be yes.So if u wanna get rid of these irritating problems you need to follow these simple steps

    Step 1 – Flashing your mobile

    Step 2 – After Flashing Run your Applications such as Ovi Maps and Ovi Store etc.

    Step 3 – Then add additional software like Social Networking,Web TV etc

    Step 4 – Add the preloaded content

    Step 5 – Update your phone correctly with the phone If you get an error on anything just reinstall that program and try it,you”l get it

    Step 6 – Restart your phone

    Step 7 – All Set your Nokia N8 is ready to use

    *Note : Some program like BBC Arabic and BBC iPlayer might not work on your phone but if you have any of these please mail me the programs

    Fore More Information contact me marasool83@gmail.com

    Mohammed Ather

    April 5, 2011 at 4:19 pm

  18. Hi
    After I hard reset my N8, I have been able to get back Ovi store in working conditions but I am unable to play any of the downloaded Ovi Music. The Music store widget is also gone. Any idea how I can get that back?
    Please help.
    Thanks

    surya

    April 9, 2011 at 9:50 am

    • Ovi music will face issues as certificates are gone. Do a manual login into ovi music web. As about store then that should be working fine. Try the downgrade sis from Nokia bubbles section of betalabs and then check after restart

      Nitish Kumar

      April 9, 2011 at 10:06 am

      • I am able to get licenses by Syncing my mobile with my PC.
        Problem is I am not able to retrieve licenses directly from from phone as it says this is not my registered mobile.
        Morover, tried the qtdowngrade but music store is still not back. When I restoremy phone to factory settings, on booting my phone gives a warning that wigdet removed as it could not be installed. Would it be music store Widget? Anyway I can manually install this?
        Thanks for your help.

        surya

        April 9, 2011 at 11:23 am

        • It could be. Look like there is some s60 app installed. Ovi chat?

          Nitish Kumar

          April 9, 2011 at 11:27 am

          • Nope…no other apps installed….Nokia support asked me to format the mass memory and then hard reset the phone but the problem persists. I have given up on Nokia since everytime I call them they give me a new solution which eventually fails. Can you suggest a link where I can get the music store widget for a manual install as I think this is not a part of the firmware.

            surya

            April 9, 2011 at 7:03 pm

            • That is part of firmware

              Nitish Kumar

              April 9, 2011 at 7:11 pm

              • Well…tried everything but nothing worked on it…so sent it to the Nokia Care….they have been working on it from the last 3 weeks and now finally they’ve told me that they cant solve this problem.
                So now they are replacing the phone. Its kind of weird as a software problem could not be resolved by Nokia!!!
                I asked them to delete everything from the ROM and reinstall all of it but nothing worked. It seems that Nokia does not know their own product.
                Goodbye Nokia, It was good while it lasted!!!!

                surya

                May 9, 2011 at 7:06 pm

      • Flash yout phone

        Mohammed Ather

        April 17, 2011 at 3:53 pm

      • Flash your Phone using Phoenix everything will work

        Mohammed Ather

        April 17, 2011 at 3:53 pm

    • hey, surya how did u manage 2 get back the certificates after hard resetting??… now u please help me????

      casey

      June 19, 2011 at 8:59 am

  19. Hi. When I bought my Nokia N8, there were some great pictures of beach and nature in the gallery and also some trailer videos of TRON @ LEGACY the movie….Now when I did the hard reset all those ,,basic,, pictures are gone.
    What am I supposed to do to get it back?

    The pictures were these :

    Paul Skeerko

    April 14, 2011 at 10:51 pm

  20. Greaaaat!!!! Thanx a loooot!!!

    Paul Skeerko

    April 17, 2011 at 7:29 pm

  21. Thankyou very much !!!!! Really works !

    Carlos

    April 19, 2011 at 12:05 am

  22. can anyone tell me how 2 solve the “drm error” that started after i formatted my cel through 3 fingers technique

    casey

    June 18, 2011 at 12:55 pm

    • The issue is because due to a non-standard method used for formatting, you have lost the license certificates from your device.

      Nitish Kumar

      June 18, 2011 at 1:27 pm

      • so what should i do now???can i fix it myself??

        casey

        June 18, 2011 at 5:34 pm

      • hey Nitish, I backed up my phone using nokia suite. is there any chance I can restore those drm certificates or extract them from corresponding nbu file and then insert those certificates to my phone?

        JJ

        March 14, 2012 at 3:58 am

  23. my N8 phone was ricording vidio in this time flash light is not on, what i do pls help me

    shivu

    June 22, 2011 at 10:49 pm

  24. my n8 mobile is starting the vidio ricord flash light is not on ,what i do ? I con’t bileave pls help me

    shivu

    June 23, 2011 at 9:51 am

  25. guess what.. last January I do a Hard Reset on my N8 and since then, I cannot install the Ovi Store anymore…. I tried searching blogs on how to fix it but non of them work.. This afternoon, i click the software update on my N8 and surprisingly there’s ovi store listed and I updated my phone accordingly hoping that it will fix the issue. After 2mins – it is SUCCESFUL – it was installed and when I click the icon for ovi store, it ask me to get the new version and I can t believe that after 6 months NOKIA release an update to fix this issue… THANKS ALOT Nokia. Hoping that the Symbian Anna update will be released here in the Philippines by August.

    zeke1010

    July 2, 2011 at 4:08 am

  26. I did a hard reset on my N8 and now it asks for the security code everytime I turn the phone on. I haven’t changed the security code so it should be “12345”, but it says its the wrong code.

    Emil Thorning

    August 23, 2011 at 7:43 am

  27. Hi, I hard reset my n8 and lost quick office, ovi, social.then I got then back by software updater.but my problem is, I am unable to play the videos which was came with phone.it says”certificate expired or missing”. How to get the certificates back?

    Santosh

    August 28, 2011 at 7:46 am

  28. i have Nokia n8
    my handset swithced off autometically now can’t swich it on again so can you pls tell me how to switch on the device or how to take back up from the handset, b’coz hand set can’t even connect with pc as well

    Hiren

    September 19, 2011 at 12:44 pm

  29. hye there… want to ask you
    i tried many ways to resset my N8 including your technique
    vbut it still doesnt want to resset…that include factory resset…what should i do?

    pdah

    January 3, 2012 at 7:32 am

  30. i hav done reset and lost many apps including ovi store and ovi maps i got ovi store back by s.w update….but i dont know how to get ovi music store,maps back….and one thing also that how can i know which apps xcept these hav i lost and how can i get them back….plz reply on this comment as soon as possible..thanking you for ur precious time but i need ur help plz

    buri

    January 10, 2012 at 11:52 pm

  31. hi can any 1 tell me if after u factory reset phone can u get pics and contacts back , i have just reset the wifes phone and lost everythinh she aint happy help

    deano

    January 14, 2012 at 4:59 pm

  32. thanx

    deano

    January 14, 2012 at 5:00 pm

  33. my phon nokia n8 this phon no flash on video on only red lite on pls help me

    avinash kumar

    February 22, 2012 at 12:43 am

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      Nitish Kumar

      April 18, 2013 at 9:19 am

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      Nitish Kumar

      May 9, 2013 at 7:32 am

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